Mojike and Bod Posted July 9, 2020 Report Share Posted July 9, 2020 Just now, Garvis said: Are they on holiday or are they on furlough, personally I've never had a problem with renewing my season ticket 5 minutes on ticketco but I know not everyone has the access to the internet. Not just talking about renewing season tickets. The commercial side of the club remains poor and way behind other Scottish clubs. There are Championship and League 1 clubs with better run commercial set ups. The Trust as a major shareholder should be holding the club to account. 1 Quote Link to comment Share on other sites More sharing options...
Garvis Posted July 9, 2020 Report Share Posted July 9, 2020 23 minutes ago, KillieFM86 said: Do you think the fans will have any form of acknowledgement or likely to be ignored due to the volume of howlers they seem to be having? Disappointment in kit design/quality, difficulty in renewing season tickets and the significant issues with the website including poor images used, no ability to pre-order strips and the overcharging fans. Still can’t believe, that nobody at the club thought calling a top “true blue” may have some connection to Rangers! How would I know the answer to your first point, I would also say some not all are disappointed with some not all of the products and yes a very poor choice of words were used as it's the first thing I thought of when I seen it. 0 Quote Link to comment Share on other sites More sharing options...
Garvis Posted July 9, 2020 Report Share Posted July 9, 2020 1 minute ago, Mojike and Bod said: Not just talking about renewing season tickets. The commercial side of the club remains poor and way behind other Scottish clubs. There are Championship and League 1 clubs with better run commercial set ups. The Trust as a major shareholder should be holding the club to account. Personally I've never had a problem, so I must be one of the lucky ones. Also some people just like a good moan about things, making mountains out of mole hills as the saying goes. 0 Quote Link to comment Share on other sites More sharing options...
malcr0 Posted July 9, 2020 Report Share Posted July 9, 2020 Just now, Garvis said: Personally I've never had a problem, so I must be one of the lucky ones. Also some people just like a good moan about things, making mountains out of mole hills as the saying goes. Makes 2 of us then! 0 Quote Link to comment Share on other sites More sharing options...
KillieFM86 Posted July 9, 2020 Report Share Posted July 9, 2020 3 minutes ago, Garvis said: How would I know the answer to your first point, I would also say some not all are disappointed with some not all of the products and yes a very poor choice of words were used as it's the first thing I thought of when I seen it. Sorry for the misunderstanding, I didn’t expect you to know the answer. I meant that although Cathy may be aware, it’s unlikely that they will acknowledge the concerns raised. Fans have the right to have an opinion, particularly when we are all keen to support the club in a difficult time whether that be in buying seasons or items from the club. They seem to fail to recognise common issues in the sale of seasons/match day tickets, particularly for those who prefer the old school way of purchasing. Also seeing some of the other Hummel products available to other clubs, it seems we’ve went for the “budget” line. 0 Quote Link to comment Share on other sites More sharing options...
Garvis Posted July 9, 2020 Report Share Posted July 9, 2020 1 minute ago, KillieFM86 said: Sorry for the misunderstanding, I didn’t expect you to know the answer. I meant that although Cathy may be aware, it’s unlikely that they will acknowledge the concerns raised. Fans have the right to have an opinion, particularly when we are all keen to support the club in a difficult time whether that be in buying seasons or items from the club. They seem to fail to recognise common issues in the sale of seasons/match day tickets, particularly for those who prefer the old school way of purchasing. Also seeing some of the other Hummel products available to other clubs, it seems we’ve went for the “budget” line. As I said the training gear looked good quality hanging on the rail. 0 Quote Link to comment Share on other sites More sharing options...
Fudger Posted July 9, 2020 Report Share Posted July 9, 2020 2 hours ago, Hawkeye the Gnu said: "Can I renew my season ticket please?" "I'm sorry but the person who deals with them wont be back in until Monday". I s**t you not, this happened to us the last two seasons! It's actually incredible. Just sports or no just sports, the commercial side of our club needs an overhaul and fast! 6 Quote Link to comment Share on other sites More sharing options...
Hawkeye the Gnu Posted July 9, 2020 Report Share Posted July 9, 2020 2 hours ago, Garvis said: Are they on holiday or are they on furlough, personally I've never had a problem with renewing my season ticket 5 minutes on ticketco but I know not everyone has the access to the internet. No, I was told "Katrina doesn't work Thursdays or Fridays, come back on Monday" by Josie. 0 Quote Link to comment Share on other sites More sharing options...
killiekosmos Posted July 9, 2020 Report Share Posted July 9, 2020 Surely it isn't difficult to train other people to sell STs? 0 Quote Link to comment Share on other sites More sharing options...
PrestersKtid Posted July 9, 2020 Report Share Posted July 9, 2020 2 hours ago, Fudger said: I s**t you not, this happened to us the last two seasons! It's actually incredible. Just sports or no just sports, the commercial side of our club needs an overhaul and fast! Not great but why not do it through ticketco? 0 Quote Link to comment Share on other sites More sharing options...
Garvis Posted July 9, 2020 Report Share Posted July 9, 2020 33 minutes ago, Hawkeye the Gnu said: No, I was told "Katrina doesn't work Thursdays or Fridays, come back on Monday" by Josie. That's poor surely they could train someone else for cover in such situations. 0 Quote Link to comment Share on other sites More sharing options...
C4mmy31 Posted July 9, 2020 Report Share Posted July 9, 2020 0 Quote Link to comment Share on other sites More sharing options...
CB Posted July 9, 2020 Report Share Posted July 9, 2020 0 Quote Link to comment Share on other sites More sharing options...
Scouser2 Posted July 9, 2020 Report Share Posted July 9, 2020 (edited) With more news today of other restrictions getting uplifted , along with go ahead for test events etc...does look more likely some fans will back much sooner than predictions just a few weeks back ., other countries are looking to have fans back for start of the new season , but in Scotland still think October is the more likely atm ..and at least some signs of positivity overall health wise after the past dreadful few months Edited July 9, 2020 by Scouser2 1 Quote Link to comment Share on other sites More sharing options...
skygod Posted July 9, 2020 Report Share Posted July 9, 2020 12 minutes ago, Scouser2 said: ..and at least some signs of positivity overall health wise after the past dreadful few months That's the most important thing. 3 Quote Link to comment Share on other sites More sharing options...
Fudger Posted July 10, 2020 Report Share Posted July 10, 2020 14 hours ago, PrestersKtid said: Not great but why not do it through ticketco? There were reasons we didn't use ticketco......tbh I cant remember what they were.... IIRC - First year was us taking new season tickets out so we had to go over and pick our seats etc Last year may have been to do with not being able to select the finance option through ticketco. Genuinely can't remember for sure the reasons but when we went over to sort it we were sent packing twice as the lady who sorted these issues was on holiday. The other two boys were not as fussed as me and could easily have given up at that point and not bothered, my biggest concern is how many others are and have been in this position. 0 Quote Link to comment Share on other sites More sharing options...
PrestersKtid Posted July 10, 2020 Report Share Posted July 10, 2020 5 minutes ago, Fudger said: There were reasons we didn't use ticketco......tbh I cant remember what they were.... IIRC - First year was us taking new season tickets out so we had to go over and pick our seats etc Last year may have been to do with not being able to select the finance option through ticketco. Genuinely can't remember for sure the reasons but when we went over to sort it we were sent packing twice as the lady who sorted these issues was on holiday. The other two boys were not as fussed as me and could easily have given up at that point and not bothered, my biggest concern is how many others are and have been in this position. Tbf I had issues renewing with ticketco as I Wanted to swap a kids ticket for another adult. I sent an email to club and they phoned me a couple days later and sorted it. Sent a new link to ticketco and it worked great. Just your luck I suppose. that being said they should at all times have someone at the club who is able to process season tickets. It’s our main income after all. 0 Quote Link to comment Share on other sites More sharing options...
skygod Posted July 10, 2020 Report Share Posted July 10, 2020 5 minutes ago, PrestersKtid said: that being said they should at all times have someone at the club who is able to process season tickets. It’s our main income after all. Ideal summer job for an IT savvy student. 0 Quote Link to comment Share on other sites More sharing options...
Mclean07 Posted July 10, 2020 Report Share Posted July 10, 2020 Still no update for 2000 reached. Very slow. Hibs, admittedly a far bigger club, are approaching 11000. They have gone down in league position every year for three years, 4th, 5th and 7th, so maintaining their league position doesn’t seem to affect their sales. 0 Quote Link to comment Share on other sites More sharing options...
malcr0 Posted July 10, 2020 Report Share Posted July 10, 2020 5 minutes ago, Mclean07 said: Still no update for 2000 reached. Very slow. Hibs, admittedly a far bigger club, are approaching 11000. They have gone down in league position every year for three years, 4th, 5th and 7th, so maintaining their league position doesn’t seem to affect their sales. City club with large potential support base. However 11000 is a good number. 1 Quote Link to comment Share on other sites More sharing options...
KillkieBoab Posted July 10, 2020 Report Share Posted July 10, 2020 49 minutes ago, skygod said: Ideal summer job for an IT savvy student. There must be Killie fans with experience in retail management that are now retired. Frank Parker? 0 Quote Link to comment Share on other sites More sharing options...
Scooby_Doo Posted July 10, 2020 Report Share Posted July 10, 2020 1 hour ago, Mclean07 said: Still no update for 2000 reached. Very slow. Hibs, admittedly a far bigger club, are approaching 11000. They have gone down in league position every year for three years, 4th, 5th and 7th, so maintaining their league position doesn’t seem to affect their sales. Come back on Monday, then someone might be able to tell you. 2 Quote Link to comment Share on other sites More sharing options...
Scooby_Doo Posted July 10, 2020 Report Share Posted July 10, 2020 1 hour ago, skygod said: Ideal summer job for an IT savvy student. It's 2020 old bean, everyone is IT savvy enough to use a computer now. In fact, I imagine if you stuck a student in front of a PC now they'd paw at the screen. -2 Quote Link to comment Share on other sites More sharing options...
Clunk Posted July 10, 2020 Report Share Posted July 10, 2020 It would b interesting how many people over 60 who buy season tickets maybe reluctant to buy because of pandemic 0 Quote Link to comment Share on other sites More sharing options...
killie billies pal Posted July 10, 2020 Report Share Posted July 10, 2020 2 minutes ago, Clunk said: It would b interesting how many people over 60 who buy season tickets maybe reluctant to buy because of pandemic Why? 1 Quote Link to comment Share on other sites More sharing options...
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