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Killie Shop - Customer Service


Nabby

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1 hour ago, Mclean07 said:

You’re taking a silly extreme point of view. The shop is open till 4pm. Can you advise me what you’re actual closing time would be and how a customer who could  only make it near closing would know whether it was worth busting a gut to get there in time? As for your penultimate paragraph, I haven’t a clue what you’re gabbling about. They are absolutely not entitled to turn customers away before closing time. 

Cant miss a chance to get a dig in at the club as per usual

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1 hour ago, Mclean07 said:

Again, a very old fashioned vision of banking. They could walk in with a large sum of money to invest and not know at all what all the options were. They could walk I. To register a power of attorney. The could be enquiring about a mortgage. They could hit you with anything. Tremendously annoying, and as it was usually  our sixth day in a row working for a very modest salary at that level we didn’t appreciate getting our half an hour later unpaid for it. But we couldn’t refuse to serve a customer with two minutes till closing. You would have to advertise your closing tone as 3.58pm.

You wouldn't try and go through all the options with them at that point, you would arrange an appointment for them to discuss all options as they are more complex and the customer would need to understand them before making a decision.

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6 hours ago, Nabby said:

I live in Edinburgh & we travelled down today. Had nice bite in Killie Club & at 3:58 we wandered over to the shop. The door was open but we were told the shop was closed. Does Kilmarnock have its own Kilmarnock time? The club has lost custom we were going to buy training gear etc. New strip, new sponsor same old mind set. Time the club really had a word with its staff in terms of what it means to work in retail. They clearly don’t get it. 

I hope that had you explained you came down from Edinburgh they would have exercised some flexibiity. Did you ? 

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1 hour ago, Mogwai said:

The exaggeration works both ways, though.

If the shop says it closes at 4pm, are the staff allowed to refuse entry to customers at 1pm, so they have ample time to empty tills and-stock the shelves?

How are we customers supposed to know the actual time of last entry? Obviously an exaggeration, but you see the point?

So is the last entry time 10 minutes before the closing time?

15 minutes? 

20 minutes?

The problem for retailers is that customers will vote with their feet. And most likely get it online.

 

To sort it, I've seen an employee on the door telling folk they've only got X minutes. (Especially thinking of Smyths toy shop at Xmas time!)

Either that or put a sign up telling customers the shop shuts at 3.45pm.

It's really desperate that it would need to come to that. Please operate common sense, if you're a customer don't sit 30 yards away having a bite to eat until 3.58pm. If you're a staff member then don't shut the door on the face of someone who's travelled 70 miles purely to visit the shop and have ran a bit closer to closing time than expected for reasons purely beyond their control. 

There are a million different hypothetical examples and all require common sense. The original poster has used none. I'm backing out of this in the mindet that I'm living in some parallel universe and can't believe I'm actually typing these words. 

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4 hours ago, cammy_boy said:

When we shut at Christmas and new year etc we let people in up until around 15 minutes before. No trollys after 30 minutes to go. People have to get home im afraid. Its a judgment call and yes they could have accommodated but we dont know the circumstances. Its a tad arrogant just waltzing up as they are closing. Especially when you've chosen to do something else first. 

Its july mate, Christmas is December 

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3 hours ago, Richie95 said:

As the shop is closed tomorrow, they will probably need to remove the cash from the tills. Plus with all that's currently going on, they will probably have to disinfect any of the store equipment and clean the tills before they leave. The staff, like some in the retail sector, will probably not be paid the extra 10 or 15 minutes that they may have to work by letting someone enter the store right at the closing time. This along with the staff potentially having other arrangements this evening, usually make the idea of not allowing a customer to enter the store right on closing, understandable. 

The closing time isn't 4 then. If they need to do all that and customers cant get in then they can't say they're open till 4. 

Aye maybe the guy should have went in earlier than 2 mins till shutting time but I think he has a point. If you're open till 4 you're open till 4

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57 minutes ago, Dieter's Heeder said:

It's really desperate that it would need to come to that. Please operate common sense, if you're a customer don't sit 30 yards away having a bite to eat until 3.58pm. If you're a staff member then don't shut the door on the face of someone who's travelled 70 miles purely to visit the shop and have ran a bit closer to closing time than expected for reasons purely beyond their control. 

Agree.

The problem with common sense, is that it isn't all that common. :D

I'd add that poor communication is at the root of this, and both parties have lost out.

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Turning up less than two minutes before closing to “buy training gear etc” is selfish and inconsiderate. No way you’d have been in and out of there before closing time. If you were going in for a fridge magnet, different story. Should’ve went earlier.

Were you wearing a mask? Consider, as someone alluded to above that a lot of retail staff are probably on heightened stress with the Covid risk and have much more responsibilities to attend to to ensure a safe working and shopping environment. 
Quit yer moaning and glorifying the fact that the club don’t have your family’s money. 

 

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Obviously a lot of folk on this thread have never worked in retail. Of course he should have got in, not the best planning mind but we certainly cannot afford to turn anyone away. Piss poor from the staff, the extra mile is what makes the difference. A very sharp 'you have 5 minutes sir' would have sufficed. Unfortunately with the attitude and competency of the staff in the shop this is hardly surprising. 

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18 hours ago, KillieChap said:

Opening Times

Weekdays: 9:00am - 5:00pm (KO on Matchdays) *
Sat: 10am - 4pm (5:30pm on Matchdays) *
Sun: Closed (Except Matchdays)

* Please note you may be refused entry before the official closing times due to staff needing to get away for their tea. Unfortunately we cannot specify these exact cut off point so you’ll just have to make up your best guess.

 

 

 

 

 

Edited by Mclean07
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1 hour ago, offday281 said:

Going by @Mclean07 theory they should of been let in at 3.58 and escorted off the premise at 4pm as thats what it says on the sign purchases made or not . The real world is not that black and white 

The shop closes at four. Why would they not be let in before closing time? This place is full if dafties who have clearly never worked in retail. I have worked in both retail and banking and have never seen a customer refused entry before closing in my career. I have also never seen a member of staff leave at closing time as by the very nature of the business their is an overflow at times. Try walking down the high street and see how many business you can find that close before closing time. On closing times the real world IS actually back and white, you close at closing time and deal with any remaining customers as efficiently as you can. 

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13 hours ago, Big sexy said:

Cant miss a chance to get a dig in at the club as per usual

Can’t tell the difference between wanting the club to be professional and having a dig, as usual. Another thread showing the low amateur standards so many people are willing to accept. 

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1 hour ago, Mclean07 said:

Try walking down the high street and see how many business you can find that close before closing time. 

You mean high streets which are full of shops and busy with shoppers, who might just drop in on passing? 

How about small, specialist shops in remote locations, which might only have a handful of visitors on a daily basis? Which might not have seen a customer in the two hours leading up to closing time? 

Would you still advocate waiting until the clock ticked round to the hour of closing on the dot? 

I expect you will say they should because, just one time, a customer might arrive at the last minute and have a right to be served. 

Closing time should be when the shop shuts, not a “last admission” time. Customers shouldn’t expect to roll up at two minute before closing and expect to be allowed an infinite amount of time to do their shopping. 

 

Edited by skygod
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