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Killie Shop - Customer Service


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57 minutes ago, skygod said:

Closing time should be when the shop shuts, not a “last admission” time. Customers shouldn’t expect to roll up at two minute before closing and expect to be allowed an infinite amount of time to do their shopping. 

 

It needn't have been an infinite amount of time, a polite agreement of an acceptable timescale could easily be made.  

It's obvious from the opinions on the thread that their is a polarisation of what is reasonable.  IMO the shop has been closed for months meaning no revenue and redundancies.  Turning potential custom away in the present climate is unfathomable. Forget that the customer is a pain in the ass but don't disrespect your employer or your former colleagues who are out of a job.

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6 hours ago, Mclean07 said:

The shop closes at four. Why would they not be let in before closing time? This place is full if dafties who have clearly never worked in retail. I have worked in both retail and banking and have never seen a customer refused entry before closing in my career. I have also never seen a member of staff leave at closing time as by the very nature of the business their is an overflow at times. Try walking down the high street and see how many business you can find that close before closing time. On closing times the real world IS actually back and white, you close at closing time and deal with any remaining customers as efficiently as you can. 

Having worked in retail. Which apparently give you more statue in this nonsense thread . I have seen large supermarkets turn people away before closing time . Because the shutters are down . It happens . Closing time at the end of the day is the person in charges discretion .

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On 7/25/2020 at 7:07 PM, killiehammers said:

When I worked in retail and banks we would allow customers in until closing time. Then as soon as say 5pm came we pulled down the shutters. We then had to wait til the customers were done. It was a right pain when folk strolled in with a few mins til closing but they were never turned away.

And then when you are trying to balance and a really 'good' customer appeared at the door after closing with a huge play-in and the accountant or manager would let him in....

Edited by CBFC
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2 minutes ago, CBFC said:

And then when you are trying to balance and a really 'good' customer appeared at the door after closing with a huge play-in and the accountant or manager would let him in....

You would balance the majority of tills in the run up to closing and just leave a couple on. That is the sensible approach anyway

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3 minutes ago, killiehammers said:

You would balance the majority of tills in the run up to closing and just leave a couple on. That is the sensible approach anyway

Only if the accountant allowed you to do that...then 10 minutes after closing,  you are balancing up and 12 Inspectors would appear...late night then lads!

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21 hours ago, skygod said:

You mean high streets which are full of shops and busy with shoppers, who might just drop in on passing? 

How about small, specialist shops in remote locations, which might only have a handful of visitors on a daily basis? Which might not have seen a customer in the two hours leading up to closing time? 

Would you still advocate waiting until the clock ticked round to the hour of closing on the dot? 

I expect you will say they should because, just one time, a customer might arrive at the last minute and have a right to be served. 

Closing time should be when the shop shuts, not a “last admission” time. Customers shouldn’t expect to roll up at two minute before closing and expect to be allowed an infinite amount of time to do their shopping. 

 

I would advocate they wait till closing time until they close. In retail closing time is the time the door closes. There are occasions customers come in at the last minute. That’s how it is. If it is otherwise, I suggest you have to add a note to your advertised closing times. It all become very arbitrary, otherwise. 

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17 minutes ago, Mclean07 said:

Happened all the time on a Saturday. Never not a queue at 12 locked inside the branch. 

So you're one of these folk who turn up last kick just as staff are trying to finish up for the day, despite having worked in that industry before and knowing how annoying it is?

Why does that not surprise me!

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2 minutes ago, killiehammers said:

Theres not a last orders in the shop tho is there? Everyone is aware of the last orders in a bar. 

Closing time is 4pm.

Not 4.10pm as somebody fancied sitting in the pub across from the shop all afternoon and left it until the advertised closing time before going for a browse of the shop.

Last orders are before closing time in a pub so that staff can get out at closing. i

 

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24 minutes ago, stewarty66 said:

If the shop was closed they should have closed the door.

I'm not condoning rolling up at 2 minutes to closing time either, but there are faults on both sides here .

If the customer is in the shop at 4 when the shop is shut, should the doors be closed an not allowed out? 

Would have maybe had some sympathy with the OP if he had travelled down and just made it before 4, however the fact he was a mere 50 yards away and choose to wait just before the shop closed before trying to get in means it’s his own fault. 

Supermarkets will regularly stop letting customers in just before closing. 

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4 minutes ago, Skora11 said:

If the customer is in the shop at 4 when the shop is shut, should the doors be closed an not allowed out? 

 

What tends to happen in supermarkets is the doors are locked and a member of staff unlocks them to let customers out once they have finished. 

Most stores usually have a tannoy announcement about 15 minutes before closing advising customers to make their way to the checkout  

OP says it was 3.58. That could mean 3.58 and 58 seconds. 

Staff in the shop may have a clock which said its 4pm .

We're talking seconds here.

OP should have visited the shop earlier.

Staff should shut the door if they're closed.

It's not difficult for either party involved. 

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42 minutes ago, stewarty66 said:

If the shop was closed they should have closed the door.

I'm not condoning rolling up at 2 minutes to closing time either, but there are faults on both sides here .

Is that not part of the new way, in today's world? You need proper ventilation, and as our shop is a glorified Portakabin (other 'temp' structures are available), and has next to no ventilation, they can't shut the door until they leave for home?

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Not read thru all 5 pages, but with current guidance to retail I suspect they absolutely can’t extend opening hours for any reason.

If there was a need to look back at activities of a person for track and trace and the shop was found to be operating outside of its designated opening hours then there could be consequences ???! 

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