the big ring Posted July 26, 2020 Report Share Posted July 26, 2020 I might be wrong, but I dont think the chap was aware the shop closed at 4. -1 Quote Link to comment Share on other sites More sharing options...
theboyjohnston Posted July 26, 2020 Report Share Posted July 26, 2020 57 minutes ago, skygod said: Closing time should be when the shop shuts, not a “last admission” time. Customers shouldn’t expect to roll up at two minute before closing and expect to be allowed an infinite amount of time to do their shopping. It needn't have been an infinite amount of time, a polite agreement of an acceptable timescale could easily be made. It's obvious from the opinions on the thread that their is a polarisation of what is reasonable. IMO the shop has been closed for months meaning no revenue and redundancies. Turning potential custom away in the present climate is unfathomable. Forget that the customer is a pain in the ass but don't disrespect your employer or your former colleagues who are out of a job. 3 Quote Link to comment Share on other sites More sharing options...
offday281 Posted July 26, 2020 Report Share Posted July 26, 2020 6 hours ago, Mclean07 said: The shop closes at four. Why would they not be let in before closing time? This place is full if dafties who have clearly never worked in retail. I have worked in both retail and banking and have never seen a customer refused entry before closing in my career. I have also never seen a member of staff leave at closing time as by the very nature of the business their is an overflow at times. Try walking down the high street and see how many business you can find that close before closing time. On closing times the real world IS actually back and white, you close at closing time and deal with any remaining customers as efficiently as you can. Having worked in retail. Which apparently give you more statue in this nonsense thread . I have seen large supermarkets turn people away before closing time . Because the shutters are down . It happens . Closing time at the end of the day is the person in charges discretion . 4 Quote Link to comment Share on other sites More sharing options...
offday281 Posted July 26, 2020 Report Share Posted July 26, 2020 5 hours ago, the big ring said: If I owned a shop i'd be delighted to take someone's money on or slightly after closing time. Businesses are in the business of making money. Turning it away , nah. I doubt Billy Bowie was working at 3.58 in the shop on a Saturday 1 Quote Link to comment Share on other sites More sharing options...
Nimbledance Posted July 26, 2020 Report Share Posted July 26, 2020 Any chance this thread can close early and put us out our misery? 1 Quote Link to comment Share on other sites More sharing options...
Hawkeye the Gnu Posted July 26, 2020 Report Share Posted July 26, 2020 (edited) five pages to discuss two minutes............................... Does the shop deliver quality customer service?..............absolutely not. We deserve better. Close thread. Edited July 26, 2020 by Hawkeye the Gnu 2 Quote Link to comment Share on other sites More sharing options...
CBFC Posted July 26, 2020 Report Share Posted July 26, 2020 (edited) On 7/25/2020 at 7:07 PM, killiehammers said: When I worked in retail and banks we would allow customers in until closing time. Then as soon as say 5pm came we pulled down the shutters. We then had to wait til the customers were done. It was a right pain when folk strolled in with a few mins til closing but they were never turned away. And then when you are trying to balance and a really 'good' customer appeared at the door after closing with a huge play-in and the accountant or manager would let him in.... Edited July 26, 2020 by CBFC 0 Quote Link to comment Share on other sites More sharing options...
killiehammers Posted July 26, 2020 Report Share Posted July 26, 2020 2 minutes ago, CBFC said: And then when you are trying to balance and a really 'good' customer appeared at the door after closing with a huge play-in and the accountant or manager would let him in.... You would balance the majority of tills in the run up to closing and just leave a couple on. That is the sensible approach anyway 0 Quote Link to comment Share on other sites More sharing options...
CBFC Posted July 26, 2020 Report Share Posted July 26, 2020 3 minutes ago, killiehammers said: You would balance the majority of tills in the run up to closing and just leave a couple on. That is the sensible approach anyway Only if the accountant allowed you to do that...then 10 minutes after closing, you are balancing up and 12 Inspectors would appear...late night then lads! 1 Quote Link to comment Share on other sites More sharing options...
killiehammers Posted July 26, 2020 Report Share Posted July 26, 2020 7 minutes ago, CBFC said: Only if the accountant allowed you to do that...then 10 minutes after closing, you are balancing up and 12 Inspectors would appear...late night then lads! That wasnt the case in the bank I worked in thankfully 0 Quote Link to comment Share on other sites More sharing options...
Pelesboots Posted July 26, 2020 Report Share Posted July 26, 2020 33 minutes ago, CBFC said: Only if the accountant allowed you to do that...then 10 minutes after closing, you are balancing up and 12 Inspectors would appear...late night then lads! Been there, although it was only 3 inspectors. 0 Quote Link to comment Share on other sites More sharing options...
Scooter Posted July 27, 2020 Report Share Posted July 27, 2020 Bunch of right 'Bankers' on this thread! 1 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted July 27, 2020 Report Share Posted July 27, 2020 On 7/25/2020 at 8:31 PM, Mclean07 said: Oh, we’re making things up now. On 7/25/2020 at 8:32 PM, Mclean07 said: You probably did, but it doesn’t stop the customer coming in at 11.59 to make an appointment and be in the queue behind others as he ways to do so. Yup looks like it. 1 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted July 27, 2020 Report Share Posted July 27, 2020 I assume the OP has never went into a pub late at night. Pub might close at midnight but you aren't getting served a pint at 11.55pm. 1 Quote Link to comment Share on other sites More sharing options...
Mclean07 Posted July 27, 2020 Report Share Posted July 27, 2020 2 hours ago, Squirrelhumper said: Yup looks like it. Happened all the time on a Saturday. Never not a queue at 12 locked inside the branch. 0 Quote Link to comment Share on other sites More sharing options...
Mclean07 Posted July 27, 2020 Report Share Posted July 27, 2020 21 hours ago, skygod said: You mean high streets which are full of shops and busy with shoppers, who might just drop in on passing? How about small, specialist shops in remote locations, which might only have a handful of visitors on a daily basis? Which might not have seen a customer in the two hours leading up to closing time? Would you still advocate waiting until the clock ticked round to the hour of closing on the dot? I expect you will say they should because, just one time, a customer might arrive at the last minute and have a right to be served. Closing time should be when the shop shuts, not a “last admission” time. Customers shouldn’t expect to roll up at two minute before closing and expect to be allowed an infinite amount of time to do their shopping. I would advocate they wait till closing time until they close. In retail closing time is the time the door closes. There are occasions customers come in at the last minute. That’s how it is. If it is otherwise, I suggest you have to add a note to your advertised closing times. It all become very arbitrary, otherwise. 1 Quote Link to comment Share on other sites More sharing options...
killiehammers Posted July 27, 2020 Report Share Posted July 27, 2020 2 hours ago, Squirrelhumper said: I assume the OP has never went into a pub late at night. Pub might close at midnight but you aren't getting served a pint at 11.55pm. Theres not a last orders in the shop tho is there? Everyone is aware of the last orders in a bar. 0 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted July 27, 2020 Report Share Posted July 27, 2020 17 minutes ago, Mclean07 said: Happened all the time on a Saturday. Never not a queue at 12 locked inside the branch. So you're one of these folk who turn up last kick just as staff are trying to finish up for the day, despite having worked in that industry before and knowing how annoying it is? Why does that not surprise me! -1 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted July 27, 2020 Report Share Posted July 27, 2020 2 minutes ago, killiehammers said: Theres not a last orders in the shop tho is there? Everyone is aware of the last orders in a bar. Closing time is 4pm. Not 4.10pm as somebody fancied sitting in the pub across from the shop all afternoon and left it until the advertised closing time before going for a browse of the shop. Last orders are before closing time in a pub so that staff can get out at closing. i 0 Quote Link to comment Share on other sites More sharing options...
Killiepie Posted July 27, 2020 Report Share Posted July 27, 2020 If I see a closing time as 4pm I take that as I must be in and out the building by 4 o'clock. The staff are probably no longer getting paid past that point so feel I don't have the right to still be there. 4 Quote Link to comment Share on other sites More sharing options...
stewarty66 Posted July 27, 2020 Report Share Posted July 27, 2020 If the shop was closed they should have closed the door. I'm not condoning rolling up at 2 minutes to closing time either, but there are faults on both sides here . 2 Quote Link to comment Share on other sites More sharing options...
Skora11 Posted July 27, 2020 Report Share Posted July 27, 2020 24 minutes ago, stewarty66 said: If the shop was closed they should have closed the door. I'm not condoning rolling up at 2 minutes to closing time either, but there are faults on both sides here . If the customer is in the shop at 4 when the shop is shut, should the doors be closed an not allowed out? Would have maybe had some sympathy with the OP if he had travelled down and just made it before 4, however the fact he was a mere 50 yards away and choose to wait just before the shop closed before trying to get in means it’s his own fault. Supermarkets will regularly stop letting customers in just before closing. 2 Quote Link to comment Share on other sites More sharing options...
stewarty66 Posted July 27, 2020 Report Share Posted July 27, 2020 4 minutes ago, Skora11 said: If the customer is in the shop at 4 when the shop is shut, should the doors be closed an not allowed out? What tends to happen in supermarkets is the doors are locked and a member of staff unlocks them to let customers out once they have finished. Most stores usually have a tannoy announcement about 15 minutes before closing advising customers to make their way to the checkout OP says it was 3.58. That could mean 3.58 and 58 seconds. Staff in the shop may have a clock which said its 4pm . We're talking seconds here. OP should have visited the shop earlier. Staff should shut the door if they're closed. It's not difficult for either party involved. 1 Quote Link to comment Share on other sites More sharing options...
CB Posted July 27, 2020 Report Share Posted July 27, 2020 42 minutes ago, stewarty66 said: If the shop was closed they should have closed the door. I'm not condoning rolling up at 2 minutes to closing time either, but there are faults on both sides here . Is that not part of the new way, in today's world? You need proper ventilation, and as our shop is a glorified Portakabin (other 'temp' structures are available), and has next to no ventilation, they can't shut the door until they leave for home? 0 Quote Link to comment Share on other sites More sharing options...
Andy Posted July 27, 2020 Report Share Posted July 27, 2020 Not read thru all 5 pages, but with current guidance to retail I suspect they absolutely can’t extend opening hours for any reason. If there was a need to look back at activities of a person for track and trace and the shop was found to be operating outside of its designated opening hours then there could be consequences ???! 0 Quote Link to comment Share on other sites More sharing options...
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