Popular Post killie89 Posted August 1, 2021 Popular Post Report Share Posted August 1, 2021 (edited) 22 minutes ago, Robert said: The abuse is shocking. Really disappointed to see it. We must have a lot of really clever supporters What abuse? There’s plenty of criticism on here, some of it is a bit OTT but plenty is legitimate and constructive. As somebody else said earlier, there is no other walk of life in which a business could provide such consistently poor customer service but then the customers are the ones who get called bed wetters, moaners and idiots when they challenge it. I travel to home and away games from East Lothian and put a ridiculous amount of money into following this club - I’m more than entitled to demand better than the utterly crap service that we consistently have to put up with. I’m not having a go at individual staff who I’m sure are doing their best, but I do have an increasingly big problem with those at the top and how the club is being run. Edited August 1, 2021 by killie89 21 Quote Link to comment Share on other sites More sharing options...
MeganCL Posted August 1, 2021 Report Share Posted August 1, 2021 (edited) If anyone has received a ticket for FB block 2, expect a new ticket. Scott Mcclymont has just replied to my tweet saying that it's been a ticketco error and will be issued a new ticket shortly. Edited August 1, 2021 by MeganCL 0 Quote Link to comment Share on other sites More sharing options...
Shug2930 Posted August 1, 2021 Report Share Posted August 1, 2021 Watching Motherwell v Hibs game on TV. Assuming Killie and Motherwell are both adhering to Council requirements for Covid compliance, then either East Ayrshire Council Officers have an overly restrictive interpretation or the ones in North Lanarkshire are very lax. The idea of having rows and spaces left beside fans certainly not an issue in the Motherwell v Hibs game 3 Quote Link to comment Share on other sites More sharing options...
Popular Post TommyG Posted August 1, 2021 Popular Post Report Share Posted August 1, 2021 26 minutes ago, Twonky65 said: If anything, the club has gone backwards/ became slacker since she joined the board. Holy f**k man did she s**te in your cornflakes? This is 100% untrue. Works tirelessly for the club for hee haw and can't be held responsible for the inaction of others. Chooses to get involved on twitter and facebook and the like as its clear no one else is going to and gets pelters for the privilege, even now when she is on holiday according to her social media. As skydog says, if you think this is bad I would hate to think how bad it would be if she hadn't been involved (see what happened to The Rangers for example, that's where we were headed). I suppose that's part of the problem, the majority of fans have no idea the kind of mess we were in and what it has taken to try and right all the wrongs without any of it going public and damaging the club further. I sincerely hope she reads this and realises that her efforts are appreciated by some, same goes for the SLO, goes about his job and gets things done without any fanfare, that's why you think he's invisible - he's not invisible, just effective at what he does and gets on with it without looking for praise. 14 Quote Link to comment Share on other sites More sharing options...
Garvis Posted August 1, 2021 Report Share Posted August 1, 2021 52 minutes ago, KC 1965 said: Just asking how could they change his seat or yours when every available one has been allocated to a season ticket holder and there are a lot of us who don't even know where we are sitting yet Just because we’re only allowed 3692 fans in I would imagine there will be area’s available to allocate to resolve issues like mine. 0 Quote Link to comment Share on other sites More sharing options...
Garymc Posted August 1, 2021 Report Share Posted August 1, 2021 4 minutes ago, Shug2930 said: Watching Motherwell v Hibs game on TV. Assuming Killie and Motherwell are both adhering to Council requirements for Covid compliance, then either East Ayrshire Council Officers have an overly restrictive interpretation or the ones in North Lanarkshire are very lax. The idea of having rows and spaces left beside fans certainly not an issue in the Motherwell v Hibs game Do we not still have a suspended fine or ban against us from last season if so it would explain our caution 0 Quote Link to comment Share on other sites More sharing options...
DuncD Posted August 1, 2021 Report Share Posted August 1, 2021 53 minutes ago, Loudoun Killie said: The comments by some clowns on here are nothing short of disgusting. The club isn’t sitting back hoping everything will be ok, there are people working their socks off to sort this out for us all. Including the Trust Director who is doing it (and everything else she does) for NOTHING!! I don’t see any of the self righteous brigade putting their entitled hands up to help in any way. Idiots! It’s hardly difficult for the club to communicate a bit better through Twitter, Facebook and website as a bare minimum during this ticket shambles. I’m sure staff are working hard but the players last season worked hard and look how that turned out. 2 Quote Link to comment Share on other sites More sharing options...
skygod Posted August 1, 2021 Report Share Posted August 1, 2021 4 minutes ago, Garymc said: Do we not still have a suspended fine or ban against us from last season if so it would explain our caution No, we don’t. Expired on 30 June. 0 Quote Link to comment Share on other sites More sharing options...
stewarty66 Posted August 1, 2021 Report Share Posted August 1, 2021 31 minutes ago, Galdunc11 said: The SLO is someone else who seems to get his arse kicked at every opportunity by some. Another unpaid position. No idea why people put themselves forward to help. Maybe we need to see the role spec for both to fully understand what they are and more importantly aren’t responsible for. Presumably there are people whose paid job is to run the club in these areas and who we should be asking these vital questions of. https://kilmarnockfc.co.uk/club/supporter-services/slo/ 0 Quote Link to comment Share on other sites More sharing options...
blues Posted August 1, 2021 Report Share Posted August 1, 2021 4 minutes ago, DuncD said: It’s hardly difficult for the club to communicate a bit better through Twitter, Facebook and website as a bare minimum during this ticket shambles. I’m sure staff are working hard but the players last season worked hard and look how that turned out. Right, stop sorting out those tickets and someone man the social media platforms. I can see a flaw in that plan. A torrent of abuse for being on Twitter and not being in the office sorting out the tickets for starters, you know it would happen. -2 Quote Link to comment Share on other sites More sharing options...
superfan Posted August 1, 2021 Report Share Posted August 1, 2021 4 hours ago, lonewolfie said: System clearly not working as it should. Emailed at 1330 about me and my son. Got text/email/confirm of our seats in East Stand 5 mins later. Looks like they are firefighting and responding to emails as they arrive. Shambles. I would suggest they certainly are not responding to emails as they receive them. I have sent 2 emails at 10.52 and 13.02 today. It is now 18.21 and I have had no response from either. 2 Quote Link to comment Share on other sites More sharing options...
DuncD Posted August 1, 2021 Report Share Posted August 1, 2021 6 minutes ago, blues said: Right, stop sorting out those tickets and someone man the social media platforms. I can see a flaw in that plan. A torrent of abuse for being on Twitter and not being in the office sorting out the tickets for starters, you know it would happen. It would take less than a minute to post “Killie fans, apologies for delay in the tickets for Ayrshire derby. Currently experiencing problems with ticketing company. All ST holders will obtain their ticket prior to kick off tomorrow. Thanks for being patient.” Hardly difficult. Then fans can feel a bit more assured 1 Quote Link to comment Share on other sites More sharing options...
Oldkillie Posted August 1, 2021 Report Share Posted August 1, 2021 1 hour ago, aldo71 said: Fair to predict there won't be 3700 at the game tomorrow? Hangers on and suits will be fine though Got my ticket so I’ll be a fine hanger on 1 Quote Link to comment Share on other sites More sharing options...
Killie1984 Posted August 1, 2021 Report Share Posted August 1, 2021 1 hour ago, Loudoun Killie said: The comments by some clowns on here are nothing short of disgusting. The club isn’t sitting back hoping everything will be ok, there are people working their socks off to sort this out for us all. Including the Trust Director who is doing it (and everything else she does) for NOTHING!! I don’t see any of the self righteous brigade putting their entitled hands up to help in any way. Idiots! Yes they should be applauded. But if the club was run in anything remotely approaching a professional manner, it wouldn't be up to fans to try and help sort out there mess. It is hardly like this is an isolated incident. There is still some amount of happy clappy, don't blame the club attitudes. We are customers and have every right to expect to be treated far better. Rather than just now where it feels like we are just expected to turn up like mugs and ignore the s**t fest going on. 4 Quote Link to comment Share on other sites More sharing options...
killie billies pal Posted August 1, 2021 Report Share Posted August 1, 2021 4,500 home fans out of Fir Park inside five minutes, I would like to think there will be no holding us back . Hibs fans celebrating at the ends was a sight to behold , fans standing side by side cheering on their team -1 Quote Link to comment Share on other sites More sharing options...
Big sexy Posted August 1, 2021 Report Share Posted August 1, 2021 1 minute ago, killie billies pal said: 4,500 home fans out of Fir Park inside five minutes, I would like to think there will be no holding us back . Hibs fans celebrating at the ends was a sight to behold , fans standing side by side cheering on their team Shocking no social distancing -2 Quote Link to comment Share on other sites More sharing options...
killie billies pal Posted August 1, 2021 Report Share Posted August 1, 2021 Just now, Big sexy said: Shocking no social distancing Oh aye, that’s what I meant, or maybe not. ? 0 Quote Link to comment Share on other sites More sharing options...
Big sexy Posted August 1, 2021 Report Share Posted August 1, 2021 Just now, killie billies pal said: Oh aye, that’s what I meant, or maybe not. ? Hardly a mask in sight hope it doesnt catch on 2 Quote Link to comment Share on other sites More sharing options...
skygod Posted August 1, 2021 Report Share Posted August 1, 2021 13 minutes ago, DuncD said: It would take less than a minute to post “Killie fans, apologies for delay in the tickets for Ayrshire derby. Currently experiencing problems with ticketing company. All ST holders will obtain their ticket prior to kick off tomorrow. Thanks for being patient.” Hardly difficult. Then fans can feel a bit more assured And it would save having to field phone enquiries. 2 Quote Link to comment Share on other sites More sharing options...
Popular Post skygod Posted August 1, 2021 Popular Post Report Share Posted August 1, 2021 42 minutes ago, Shug2930 said: Watching Motherwell v Hibs game on TV. Assuming Killie and Motherwell are both adhering to Council requirements for Covid compliance, then either East Ayrshire Council Officers have an overly restrictive interpretation or the ones in North Lanarkshire are very lax. The idea of having rows and spaces left beside fans certainly not an issue in the Motherwell v Hibs game It’s disgraceful that a small country like Scotland has adjacent local authorities and police match commanders imposing different regulations. It looks like Motherwell admitted their season ticket holders and Hibs visitors on a “Come away in and find yourself a seat” basis, while we are being put through the hoops. Apologies if I’m wrong but it seems like some individuals are acting like power-crazed fannies. 12 Quote Link to comment Share on other sites More sharing options...
Barneyboy Posted August 1, 2021 Report Share Posted August 1, 2021 4 minutes ago, skygod said: It’s disgraceful that a small country like Scotland has adjacent local authorities and police match commanders imposing different regulations. It looks like Motherwell admitted their season ticket holders and Hibs visitors on a “Come away in and find yourself a seat” basis, while we are being put through the hoops. Apologies if I’m wrong but it seems like some individuals are acting like power-crazed fannies. Skydog, my brother in law is a hibs fan and was at the game. On arrival they had seat numbers but once inside he said it was a free for all, police and stewards weren't bothered. Didn't see the game but he said the young team for motherwell were all together. Appears rules are different depending on council. -1 Quote Link to comment Share on other sites More sharing options...
Galdunc11 Posted August 1, 2021 Report Share Posted August 1, 2021 4 minutes ago, skygod said: It’s disgraceful that a small country like Scotland has adjacent local authorities and police match commanders imposing different regulations. It looks like Motherwell admitted their season ticket holders and Hibs visitors on a “Come away in and find yourself a seat” basis, while we are being put through the hoops. Apologies if I’m wrong but it seems like some individuals are acting like power-crazed fannies. Maybe we should be turning our wrath on those responsible at EAC for these nonsensical requirements and name and shame and ask them to explain their reasoning. I take it it’s medical professional driven? If so do they not speak with their equivalents in other local authorities and apply some logic and consistency. We simply can go on like this in East Ayrshire. As was seen at the Stranraer game, sitting in excessively hot conditions for up to three hours with drinking water restrictions can’t be anything but bad for your health. Madness! 5 Quote Link to comment Share on other sites More sharing options...
Farmer in the City Posted August 1, 2021 Report Share Posted August 1, 2021 (edited) I have no doubt that anyone working in the ticket office over the past 72 hours will have been doing the best they can with the resources they have avaliable. The big frustration for me is that over thec past couple of years theres been such a concerted effort to improve data collection along with moving to a dedicated ticket platform provider, i dont understand how the club haven't progressed with building various databases/ sources that could easily have been used to help with the allocation process. Ongoing restrictions were pretty foreseeable, the club should have been working on various options of how best to react over the past 6 months or so. Other businesses and football clubs have managed, why not us? Edited August 1, 2021 by Farmer in the City 4 Quote Link to comment Share on other sites More sharing options...
Galdunc11 Posted August 1, 2021 Report Share Posted August 1, 2021 8 minutes ago, Barneyboy said: Skydog, my brother in law is a hibs fan and was at the game. On arrival they had seat numbers but once inside he said it was a free for all, police and stewards weren't bothered. Didn't see the game but he said the young team for motherwell were all together. Appears rules are different depending on council. We’ve established that different councils have different local rules but once inside the stadium it’s surely up to the stewards to apply the rules eg masks, distancing. If the law has been broken the police should step in but it’s down to minimum wage stewards to step in and I can assure you that ain’t going to happen so of course it will be a free for all thus rendering any procedures laid down a waste of time. The bottom line is that football is watched outdoors, in the fresh air, where the chances of infection are drastically reduced to the point of being virtually nil. The idea that stands have sides and that makes a difference is nonsense. All the staggered arrival times and staggered exit for the size of crowds in the league cup were entirely disproportionate and surely just for show or as some form of perverse punishment of football fans. 2 Quote Link to comment Share on other sites More sharing options...
mitch14 Posted August 1, 2021 Report Share Posted August 1, 2021 34 minutes ago, skygod said: It’s disgraceful that a small country like Scotland has adjacent local authorities and police match commanders imposing different regulations. It looks like Motherwell admitted their season ticket holders and Hibs visitors on a “Come away in and find yourself a seat” basis, while we are being put through the hoops. Apologies if I’m wrong but it seems like some individuals are acting like power-crazed fannies. Am I right in remembering that our covid fine remains suspended? Wonder if we're taking an abundance of caution as a result 0 Quote Link to comment Share on other sites More sharing options...
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