Trojan76 Posted May 23, 2017 Report Share Posted May 23, 2017 If you think it's hard renewing your STs online, avoid the shop, it's like comic capers! They are struggling to get computer to renew in same seats and couldn't get it to recognise free under 16 ticket for full paying adult. Told me to come back tomorrow. It's more like Open all Hours rather than a top flight football club admin 0 Quote Link to comment Share on other sites More sharing options...
Pompey Repatriated Posted May 23, 2017 Report Share Posted May 23, 2017 This is the sort of thing we really need to sort out for our New Dawn™ 0 Quote Link to comment Share on other sites More sharing options...
langlands_killie Posted May 23, 2017 Report Share Posted May 23, 2017 Seemed to work ok on saturday b4 games or ive paid 300 and my card wont work first home game 17/18 0 Quote Link to comment Share on other sites More sharing options...
Gaz of the 20/20 Posted May 23, 2017 Report Share Posted May 23, 2017 I got a new one on Saturday morning and the system was fine, it even gave me Squirrelhumpers seat! 0 Quote Link to comment Share on other sites More sharing options...
Fletch Posted May 23, 2017 Report Share Posted May 23, 2017 Walked in this morning, renewed mine and my Dads. Done and out in minutes. 0 Quote Link to comment Share on other sites More sharing options...
theauldyin Posted May 23, 2017 Report Share Posted May 23, 2017 Got mine in shop today, no problem 0 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted May 23, 2017 Report Share Posted May 23, 2017 1 hour ago, Gaz of the 20/20 said: I got a new one on Saturday morning and the system was fine, it even gave me Squirrelhumpers seat! Cvnt. 0 Quote Link to comment Share on other sites More sharing options...
Magookfc Posted May 23, 2017 Report Share Posted May 23, 2017 (edited) Renewed mine and my sons in seconds yesterday Edited May 24, 2017 by Magookfc 0 Quote Link to comment Share on other sites More sharing options...
Sp3ckyh0td0g81 Posted May 23, 2017 Report Share Posted May 23, 2017 I do see the point of the OP, I had a terrible time in the club shop with the same issue last season I was signing up for the monthly payment option and they were really struggling a less patient punter would have said something 0 Quote Link to comment Share on other sites More sharing options...
DuncanEwart Posted May 23, 2017 Report Share Posted May 23, 2017 There was quite a queue in the shop on Saturday before the game and only one person selling season tickets. Folk were getting restless and she was getting increasingly agitated. I stood until the game started then headed in but went back after the game and luckily the place was empty so I got my ticket with no problem. The queue started forming behind me again and people were told the shop shut at 5.15 pm but that those there would all be attended to. I think they are trying their best but could do with more help. 0 Quote Link to comment Share on other sites More sharing options...
piffer Posted May 23, 2017 Report Share Posted May 23, 2017 Anyone had an issue online this week. I tried to renew last night. Got all the way through the process, did security stuff from my bank then at the very end an error message came up. Stupid me screenshot everything but this message. In my account now I have an adult season ticket and two free child season tickets all coming up as unpaid. I only tried to renew my adult ticket. It won't let me take any further action. Checked the bank multiple times today and no money has been taken off. Phoned the club and they were unaware of the error message but had noticed the booking unpaid. Waiting for them to get back to me. 0 Quote Link to comment Share on other sites More sharing options...
Calummoore86 Posted May 23, 2017 Report Share Posted May 23, 2017 15 minutes ago, piffer said: Anyone had an issue online this week. I tried to renew last night. Got all the way through the process, did security stuff from my bank then at the very end an error message came up. Stupid me screenshot everything but this message. In my account now I have an adult season ticket and two free child season tickets all coming up as unpaid. I only tried to renew my adult ticket. It won't let me take any further action. Checked the bank multiple times today and no money has been taken off. Phoned the club and they were unaware of the error message but had noticed the booking unpaid. Waiting for them to get back to me. Same thing happened to me mate. Payment came off my card 4 times. The 3 payments that failed only show as "pending" and should drop back into ur account at some point (length of time depends on the bank etc). Bit of an inconvenience especially if u need the money. If u havent had confirmation of your season ticket u may need to try again. No point speaking to the women in the shop. As much as they're trying, they haven't got the foggiest about failed transactions. 0 Quote Link to comment Share on other sites More sharing options...
DAVE_T Posted May 23, 2017 Report Share Posted May 23, 2017 1 hour ago, DuncanEwart said: There was quite a queue in the shop on Saturday before the game and only one person selling season tickets. Folk were getting restless and she was getting increasingly agitated. I stood until the game started then headed in but went back after the game and luckily the place was empty so I got my ticket with no problem. The queue started forming behind me again and people were told the shop shut at 5.15 pm but that those there would all be attended to. I think they are trying their best but could do with more help. Was in the same queue and it took them ages to serve one guy, walked out walked past the ticket office and asked if they renewed. Lassie said its her first go but yes they did, done in minutes, took longer to queue in the shop for nothing. Surely we should be able to scan the tickets details come up input the card details if change and pay. 0 Quote Link to comment Share on other sites More sharing options...
Mattias1 Posted May 24, 2017 Report Share Posted May 24, 2017 S***e service. always has been. shop throwing people out wanting to renew ST's who were not from Killie. P**H. 0 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted May 24, 2017 Report Share Posted May 24, 2017 Was ran like clockwork when Scott was at the club. Sadly Aberdeen spotted how good he was and headhunted him. Shame, as he's Killie daft. He's exactly the kind of person the club should be looking to employ if we are to grow. 0 Quote Link to comment Share on other sites More sharing options...
Merk Posted May 24, 2017 Report Share Posted May 24, 2017 30 minutes ago, Squirrelhumper said: Was ran like clockwork when Scott was at the club. Sadly Aberdeen spotted how good he was and headhunted him. Shame, as he's Killie daft. He's exactly the kind of person the club should be looking to employ if we are to grow. Spot on. The renewal process was something I looked forward to as opposed to dreaded when he was there. 0 Quote Link to comment Share on other sites More sharing options...
gamla Posted May 24, 2017 Report Share Posted May 24, 2017 Unsurprisingly I haven't heard anything from the club regarding renewal of seasons..... Are there any discounts for early renewal/what are they? Also, is there still a free under 16 ticket with each adult ticket purchased? Cheers 0 Quote Link to comment Share on other sites More sharing options...
Calummoore86 Posted May 24, 2017 Report Share Posted May 24, 2017 14 minutes ago, gamla said: Unsurprisingly I haven't heard anything from the club regarding renewal of seasons..... Are there any discounts for early renewal/what are they? Also, is there still a free under 16 ticket with each adult ticket purchased? Cheers http://kilmarnockfc.co.uk/Article?id=5744 0 Quote Link to comment Share on other sites More sharing options...
Scouser2 Posted May 24, 2017 Report Share Posted May 24, 2017 Renewed today in the shop, was done at a sedate pace but luckily was not too busy 0 Quote Link to comment Share on other sites More sharing options...
BDM2510 Posted May 25, 2017 Report Share Posted May 25, 2017 Signed up for Family season tickets today after NAPM since Kenny left the building. No issues but system a bit slow and staff friendly. Glad to get back to Rugby Park with the family and another 4 fans committing to the team and the club after the news last week. Roll on the new season 0 Quote Link to comment Share on other sites More sharing options...
Gaffer Posted May 26, 2017 Report Share Posted May 26, 2017 I renewed 3 season tickets in the shop on Wednesday afternoon there was a couple waiting to be served before me and it was all done and dusted them and me in around 5 minutes or so no problem. 0 Quote Link to comment Share on other sites More sharing options...
Dan1el Posted May 26, 2017 Report Share Posted May 26, 2017 I emailed my details to the shop and they completed in under 15mins, fine service Also the MJ effect - 1 pay at the gate last season to now 3 adult / 3 kids tickets this season, slow but sure progress 0 Quote Link to comment Share on other sites More sharing options...
Seasider59 Posted May 27, 2017 Report Share Posted May 27, 2017 Two new adults and u16s bought this morning. Very helpful staff in shop went out their way to help me find suitable seats. 0 Quote Link to comment Share on other sites More sharing options...
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