Zoe Posted May 15, 2019 Report Share Posted May 15, 2019 I’ve been to the shop, spoken to someone on the phone and emailed the address posted on here and I still haven’t been able to renew my two adults with free under 16 season tickets for the main stand! Help! 0 Quote Link to comment Share on other sites More sharing options...
Mclean07 Posted May 15, 2019 Report Share Posted May 15, 2019 (edited) 9 minutes ago, Zoe said: I’ve been to the shop, spoken to someone on the phone and emailed the address posted on here and I still haven’t been able to renew my two adults with free under 16 season tickets for the main stand! Help! Same here. Link supposed to have been sent twice and still not received. Fine if you’re definitely going to renew (well, not fine really), but not a good look for new recruits. The attraction for new people will never be higher. Edited May 15, 2019 by Mclean07 0 Quote Link to comment Share on other sites More sharing options...
Richaway Posted May 15, 2019 Report Share Posted May 15, 2019 Hard to believe we have put a new system in place which clearly lacks the functionality required. the new system should of been tested with every eventuality to ensure there are absolutely no barriers in the way of a sale. looks like the free kids tickets along with outdated customer contact details have been the spanners in the works. 2 Quote Link to comment Share on other sites More sharing options...
NorfolkG Posted May 15, 2019 Report Share Posted May 15, 2019 26 minutes ago, Mclean07 said: Same here. Link supposed to have been sent twice and still not received. Fine if you’re definitely going to renew (well, not fine really), but not a good look for new recruits. The attraction for new people will never be higher. I’m getting a season ticket for first time in ten years. I’ll be patient and cut them some slack. A lot of long-needed improvements being made to the club; not everything will be achieved first time. 3 Quote Link to comment Share on other sites More sharing options...
PrestersKtid Posted May 15, 2019 Report Share Posted May 15, 2019 The early bird deals run till May 31st so Why not phone when the season is over and folk aren't running about trying to get tickets for the weekend? -1 Quote Link to comment Share on other sites More sharing options...
stewarty66 Posted May 15, 2019 Report Share Posted May 15, 2019 12 minutes ago, NorfolkG said: I’m getting a season ticket for first time in ten years. I’ll be patient and cut them some slack. A lot of long-needed improvements being made to the club; not everything will be achieved first time. Bought a season ticket for the first time ever on Sunday night. Used ticketco on my phone no problem. Got a text and email almost straight away with all the details. Only issue was opening up the file, but some help on here solved that in seconds. 4 Quote Link to comment Share on other sites More sharing options...
Trojan76 Posted May 15, 2019 Report Share Posted May 15, 2019 I take it the QR code you get in email is what is needed when actually pick the tickets up next week? Does it cost anything more if using the credit option? I take it the club would have to pay something to the credit company if fans use this facility 0 Quote Link to comment Share on other sites More sharing options...
Armadale Killie Posted May 15, 2019 Report Share Posted May 15, 2019 Got my codes today for my family ticket renewal. I paid my £540 against first ticket code then get asked for another £540 against the next one. Tried the two codes for the kids and they went through as free but at the moment I still cant get the 2nd adult ticket it seems without paying £540 again. I have emailed the club back for help. But did anyone else here renew family ticket? If so, how did it work for them? 0 Quote Link to comment Share on other sites More sharing options...
mathematics Posted May 15, 2019 Report Share Posted May 15, 2019 On 5/9/2019 at 12:59 PM, Squirrelhumper said: Can't wait until we get into the Europa and you're moaning about the price of the charter flight. It’s an away game, he won’t be going. 4 Quote Link to comment Share on other sites More sharing options...
Popular Post Mclean07 Posted May 16, 2019 Popular Post Report Share Posted May 16, 2019 (edited) 12 hours ago, mathematics said: It’s an away game, he won’t be going. If expecting a ticketing company to install a basic ticketing system that works, and wanting it to be easy for people to buy them when they are eager to do so is a crime, I plead guilty as charged. If you are happy with the obstacles that people are facing to carry out a simple transaction (worse than last season), that’s up to you. It’s a criticism of the providers, not the club. We shouldn’t just accept low standards of service. Edited May 16, 2019 by Mclean07 11 Quote Link to comment Share on other sites More sharing options...
Calummoore86 Posted May 16, 2019 Report Share Posted May 16, 2019 2 hours ago, Mclean07 said: If expecting a ticketing company to install a basic ticketing system that works, and wanting it to be easy for people to buy them when they are eager to do so is a crime, I plead guilty as charged. If you are happy with the obstacles that people are facing to carry out a simple transaction (worse than last season), that’s up to you. It’s a criticism of the providers, not the club. We shouldn’t just accept low standards of service. You still banging out about that? We all know you're not happy with the ticket system implementation. Gee it a rest, or take it up with the SLO. We're aw sick of reading ur boring rants about it. 0 Quote Link to comment Share on other sites More sharing options...
DrewWylie Posted May 16, 2019 Report Share Posted May 16, 2019 Ok so the shop is busy just now with Sundays game and I beleive our support is going to be huge but surely if folk want to renew/buy season tickets as well it shouldn't be as hard to do as it seems -2 Quote Link to comment Share on other sites More sharing options...
trenwick Posted May 16, 2019 Report Share Posted May 16, 2019 still waiting on the outcome of safe standing zone meeting before i renew our seats... as not 100% sure where it would be. 0 Quote Link to comment Share on other sites More sharing options...
Crocket Posted May 16, 2019 Report Share Posted May 16, 2019 24 minutes ago, trenwick said: still waiting on the outcome of safe standing zone meeting before i renew our seats... as not 100% sure where it would be. Kind of the same situation, I can't afford to renew at the moment but when I do I'd like to be in this standing area or at least near to it 0 Quote Link to comment Share on other sites More sharing options...
NorfolkG Posted May 16, 2019 Report Share Posted May 16, 2019 4 hours ago, Mclean07 said: If expecting a ticketing company to install a basic ticketing system that works, and wanting it to be easy for people to buy them when they are eager to do so is a crime, I plead guilty as charged. If you are happy with the obstacles that people are facing to carry out a simple transaction (worse than last season), that’s up to you. It’s a criticism of the providers, not the club. We shouldn’t just accept low standards of service. Yes but endless posts about it doesn’t really help anyone or solve anything. 1 Quote Link to comment Share on other sites More sharing options...
Armadale Killie Posted May 16, 2019 Report Share Posted May 16, 2019 Well after contacting the club last night I have now had my family season ticket issue sorted so fair play to them. Yes it was a bit more awkward for me with the family season ticket than it was last season but the club provided me the codes I needed within a day of asking and then fixed the problem I encountered the very next day. 1 Quote Link to comment Share on other sites More sharing options...
Loudoun Killie Posted May 16, 2019 Report Share Posted May 16, 2019 7 hours ago, Calummoore86 said: You still banging out about that? We all know you're not happy with the ticket system implementation. Gee it a rest, or take it up with the SLO. We're aw sick of reading ur boring rants about it. I’m not, M07 is making valid points to try to help attract new people to the club on a weekly basis. I get that we need to cut the club slack, yes, but we will all do this as dyed in the wool fans......like M07......however, better systems need to be in place to make this as easy as possible for new fans, that’s the point and it’s worth making to get it across to those who can help make a difference, such as the SLO. 1 Quote Link to comment Share on other sites More sharing options...
killieboy87 Posted May 23, 2019 Report Share Posted May 23, 2019 For those of us waiting for the finance option! 0 Quote Link to comment Share on other sites More sharing options...
trenwick Posted May 23, 2019 Report Share Posted May 23, 2019 What about us waiting on the safe standing decision, my seat is currently in the proposed safe standing area. 0 Quote Link to comment Share on other sites More sharing options...
PrestersKtid Posted May 23, 2019 Report Share Posted May 23, 2019 19 minutes ago, trenwick said: What about us waiting on the safe standing decision, my seat is currently in the proposed safe standing area. Pretty sure it's already been said that the standing section wouldn't be ready for the new season anyway. 0 Quote Link to comment Share on other sites More sharing options...
Trojan76 Posted May 23, 2019 Report Share Posted May 23, 2019 58 minutes ago, killieboy87 said: For those of us waiting for the finance option! Does this option cost more than paying upfront? 0 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted May 23, 2019 Author Report Share Posted May 23, 2019 2 minutes ago, Trojan76 said: Does this option cost more than paying upfront? Yes 0 Quote Link to comment Share on other sites More sharing options...
Calummoore86 Posted May 23, 2019 Report Share Posted May 23, 2019 3 hours ago, Trojan76 said: Does this option cost more than paying upfront? Aye but only whatever APR they stick on top. Base price is the same i think from memory. 0 Quote Link to comment Share on other sites More sharing options...
trenwick Posted May 23, 2019 Report Share Posted May 23, 2019 4 hours ago, PrestersKtid said: Pretty sure it's already been said that the standing section wouldn't be ready for the new season anyway. thats not really what they said in meeting 0 Quote Link to comment Share on other sites More sharing options...
bobbyt Posted May 23, 2019 Report Share Posted May 23, 2019 Went into the shop today and renewed an adult,a free kid and a senior. No codes asked for. Happy days 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.