rossjb14 Posted May 24, 2019 Report Share Posted May 24, 2019 14 hours ago, bobbyt said: Went into the shop today and renewed an adult,a free kid and a senior. No codes asked for. Happy days I went along last Saturday and waited for 30 minutes to be told, they can't do that at the shop. What's going on? Tried calling a number given and no answer. -1 Quote Link to comment Share on other sites More sharing options...
kfc_superteam Posted May 24, 2019 Report Share Posted May 24, 2019 At the season ticket nights on Thursday and Friday can you buy Moffat family season tickets or do you still need to phone that number? 0 Quote Link to comment Share on other sites More sharing options...
Mclean07 Posted May 24, 2019 Report Share Posted May 24, 2019 1 hour ago, rossjb14 said: I went along last Saturday and waited for 30 minutes to be told, they can't do that at the shop. What's going on? Tried calling a number given and no answer. Stop moaning, you just need to be patient! I’m sure this and the new strip will be sorted soon. I mean, it wouldn’t be like us to miss a windows of opportunity, would it? -13 Quote Link to comment Share on other sites More sharing options...
rossjb14 Posted May 24, 2019 Report Share Posted May 24, 2019 Me bad! Still phoning but no joy. Sigh 0 Quote Link to comment Share on other sites More sharing options...
mirras Posted May 24, 2019 Report Share Posted May 24, 2019 After trying on the phone all week I sent an email yesterday and got a response fairly quickly, all sorted now over email. [email protected] 0 Quote Link to comment Share on other sites More sharing options...
ewanwins01 Posted May 24, 2019 Report Share Posted May 24, 2019 Spent numerous days trying to get through to the season ticket hotline to no avail for code re under 16 ticket. Phoned killie shop who couldn't assist either. Clearly insufficient staffing of this line to meet demand 0 Quote Link to comment Share on other sites More sharing options...
Loudoun Killie Posted May 24, 2019 Report Share Posted May 24, 2019 17 hours ago, bobbyt said: Went into the shop today and renewed an adult,a free kid and a senior. No codes asked for. Happy days Pleased to hear that sense has prevailed! Well done all for listening......thanks 0 Quote Link to comment Share on other sites More sharing options...
virtuocity Posted May 24, 2019 Report Share Posted May 24, 2019 No family ticket option online???? 0 Quote Link to comment Share on other sites More sharing options...
kenh Posted May 25, 2019 Report Share Posted May 25, 2019 Renewed on line probably took 5 or 6 minutes no problems and very easy but it was just one adult ticket. 0 Quote Link to comment Share on other sites More sharing options...
gordon4418 Posted May 25, 2019 Report Share Posted May 25, 2019 10 hours ago, virtuocity said: No family ticket option online???? Its right there on the website, 4th paragraph... Season Ticket holders wishing to activate ANY of the promotional offers including a free under 16s ticket or the Moffat Family ticket, will need to call our Season Ticket Hotline (0845 194 1869) to renew your package. These options are currently not available on the renewal portal. https://kilmarnockfc.ticketco.events/uk/en/e/season_tickets_201819 2 Quote Link to comment Share on other sites More sharing options...
Trumpetree Posted May 25, 2019 Report Share Posted May 25, 2019 Just renewed and apparently have the ticket on my phone now too For the benefits of us old farts, does the card get posted out too? 0 Quote Link to comment Share on other sites More sharing options...
mathematics Posted May 25, 2019 Report Share Posted May 25, 2019 24 minutes ago, Trumpetree said: Just renewed and apparently have the ticket on my phone now too For the benefits of us old farts, does the card get posted out too? You can pick it up from the office after the special season ticket events at the park hotel. 2 Quote Link to comment Share on other sites More sharing options...
ki11ie Posted May 25, 2019 Report Share Posted May 25, 2019 Renewed mines yesterday in the shop took 2mins and to go back after the 1st of June to collect my new season card 0 Quote Link to comment Share on other sites More sharing options...
kenh Posted May 25, 2019 Report Share Posted May 25, 2019 After renewing on line was wondering when you get new card . Thanks guys 0 Quote Link to comment Share on other sites More sharing options...
mathematics Posted May 25, 2019 Report Share Posted May 25, 2019 Just now, kenh said: After renewing on line was wondering when you get new card . Thanks guys It’s stated above. 1 Quote Link to comment Share on other sites More sharing options...
killieforever65 Posted May 25, 2019 Report Share Posted May 25, 2019 23 hours ago, kfc_superteam said: At the season ticket nights on Thursday and Friday can you buy Moffat family season tickets or do you still need to phone that number? If you attend on Thursday/Friday evening the ticketing staff will do everything for you. 0 Quote Link to comment Share on other sites More sharing options...
skygod Posted May 29, 2019 Report Share Posted May 29, 2019 (edited) We want to help you join us for the next chapter of our Killie 150 journey with two special Season Ticket events being held in The Park Hotel this week.Our staff will be on hand in the foyer outside the Caprington Suite on Thursday, May 30 from 5-7pm before returning to The Moffat Terrace on Friday, May 31 between 5 and 7pm. As a gesture of goodwill to supporters for their patience and support as we fully transition to our new ticketing system, the Board has agreed to extend our Early Bird period until 5pm on Friday, June 7. Full prices, which have been frozen from 2018/19, will kick in on Monday, June 10. We wish to apologise to supporters who have experienced long delays in the process. Our dedicated Season Ticket sales team have been extremely busy, working tirelessly to answer and deal with as many requests as possible and we greatly appreciate their efforts during what has clearly been a testing period. Fans buying a new season ticket or those with a renewal code for their current Season Ticket can visit The Killie Shop in person. A member of the ticketing team will be on site throughout next week (Monday 3rd – Friday 7th June) to assist any fans struggling with their purchase. As well as calling our Season Ticket Hotline (01563 501970), you can send a note of your request to [email protected] or visit The Killie Shop and complete a form that can be passed onto our season ticket sales team. You can also access our full guide of how to renew online. We’d like to once again express our thanks to our supporters for their fantastic backing this season as well as to those who have already committed for next term. Your support is not and will never be taken for granted. Edited May 29, 2019 by skygod 3 Quote Link to comment Share on other sites More sharing options...
Garvis Posted May 29, 2019 Report Share Posted May 29, 2019 Is it the 1st of June you can pick up your season tickets at the shop, seen it somewhere but can’t remember where. 0 Quote Link to comment Share on other sites More sharing options...
killie1961 Posted May 29, 2019 Report Share Posted May 29, 2019 27 minutes ago, Garvis said: Is it the 1st of June you can pick up your season tickets at the shop, seen it somewhere but can’t remember where. Yes 1 Quote Link to comment Share on other sites More sharing options...
langlands_killie Posted May 30, 2019 Report Share Posted May 30, 2019 I got an email the other week stating I can collect the season ticket card I renewed previously at the events either today or tomorrow at the park hotel. Anyone picked up a card yet as it now looks like a st buying assistance event only. Don’t want to drive down to killie after work if it is not required to pick up a physical ticket 0 Quote Link to comment Share on other sites More sharing options...
Merk Posted May 31, 2019 Report Share Posted May 31, 2019 I've renewed mine and the lads today. It took exactly 5 mins on the phone and then the same again online once I got the codes emailed through to sort it. If I'm honest it's still a little clunky in that there should not be the need to call and await codes, however it was still straightforward and painless from my perspective. 0 Quote Link to comment Share on other sites More sharing options...
Scouser2 Posted May 31, 2019 Report Share Posted May 31, 2019 (edited) Renewed at hotel today it was quite busy . Seems you have to wait for the actual ST card for around 10 days after buying Edited May 31, 2019 by Scouser2 0 Quote Link to comment Share on other sites More sharing options...
Caldow Posted June 2, 2019 Report Share Posted June 2, 2019 Local businesses doing their bit for the season ticket push again this year. 1 Quote Link to comment Share on other sites More sharing options...
Caldow Posted June 2, 2019 Report Share Posted June 2, 2019 3 Quote Link to comment Share on other sites More sharing options...
mathematics Posted June 3, 2019 Report Share Posted June 3, 2019 Picked up my season tickets on Friday. No fuss, no hassle. Mind you, I can read instructions. 2 Quote Link to comment Share on other sites More sharing options...
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