Island Girl Posted July 29, 2019 Report Share Posted July 29, 2019 For those who still want to collect season cards, they will be available at the following times: Tuesday 30th July 12 noon - 5pm from Killie Shop 5pm - 7pm from Fitness Centre Wednesday 31st July 10am - 5pm from Killie Shop 5pm - 7pm from Fitness Centre Thursday 1st August 10am - 12 noon from Killie Shop 12 noon - 7pm from Fitness Centre Friday 2nd August 9am - 5pm from Fitness Centre 1 Quote Link to comment Share on other sites More sharing options...
jordanb Posted July 29, 2019 Report Share Posted July 29, 2019 What about purchasing, can you walk in and buy and pickup? 0 Quote Link to comment Share on other sites More sharing options...
killieboy1869 Posted July 29, 2019 Report Share Posted July 29, 2019 I was in Kilmarnock anyway on Sunday so stopped by, but the shop was shut. I'll be next back on Saturday. Doesn't seem to mention Saturday, but good old fashioned trial and error will fix where to get it from... I'm a bit nervous on Sunday, but our defensive squad will likely suit the style of game, so we'll see how it goes and look for improvements :) 0 Quote Link to comment Share on other sites More sharing options...
Fudger Posted July 29, 2019 Report Share Posted July 29, 2019 8 minutes ago, jordanb said: What about purchasing, can you walk in and buy and pickup? Few of us bought ours today and were told we needed to come back to collect them Thursday from the fitness centre. No idea why, no harm to the lovely ladies in the shop but we just paid over a grand between us and couldn't get an answer why we couldn't get the cards at the point of purchase. I know it seems trivial given the other things going with the club during the summer but its just yet another issue when trying to buy a product. Last year, we bought our season tickets and they printed the cards there and then. 0 Quote Link to comment Share on other sites More sharing options...
Island Girl Posted July 29, 2019 Author Report Share Posted July 29, 2019 12 minutes ago, jordanb said: What about purchasing, can you walk in and buy and pickup? You won't be able to walk in and collect as the shop doesn't have printing facilities. You will be able to use the QR code on your phone to get into the game though. 1 Quote Link to comment Share on other sites More sharing options...
jordanb Posted July 31, 2019 Report Share Posted July 31, 2019 Can they be purchased from the fitness centre aswell? 0 Quote Link to comment Share on other sites More sharing options...
Wrangodog Posted July 31, 2019 Report Share Posted July 31, 2019 9 minutes ago, jordanb said: Can they be purchased from the fitness centre aswell? Don't think so, only mentions online or the Killie shop. 1 Quote Link to comment Share on other sites More sharing options...
Island Girl Posted July 31, 2019 Author Report Share Posted July 31, 2019 25 minutes ago, jordanb said: Can they be purchased from the fitness centre aswell? Yes, you should be able to get them from the Fitness Centre as well at the times in the OP. 0 Quote Link to comment Share on other sites More sharing options...
Stuart Posted July 31, 2019 Report Share Posted July 31, 2019 Complete shambles, 4th time I’ve been in to collect and still not there, between buying it in May and hopefully collecting it tomorrow that will be 6 visits to buy season tickets 0 Quote Link to comment Share on other sites More sharing options...
Island Girl Posted July 31, 2019 Author Report Share Posted July 31, 2019 2 hours ago, Island Girl said: Yes, you should be able to get them from the Fitness Centre as well at the times in the OP. Sorry collection only tonight, thought today was Thursday! 0 Quote Link to comment Share on other sites More sharing options...
Steppskillie Posted July 31, 2019 Report Share Posted July 31, 2019 Agree with Stuart ny next attempt will be my 5th visit. 2 Quote Link to comment Share on other sites More sharing options...
jordanb Posted July 31, 2019 Report Share Posted July 31, 2019 Thanks will try the fitness centre tomorrow and see how I get on. 0 Quote Link to comment Share on other sites More sharing options...
mathematics Posted August 1, 2019 Report Share Posted August 1, 2019 Collected mine at the first time of asking, no issues at all, credit to the staff. makes me wonder why others aren’t the same. 1 Quote Link to comment Share on other sites More sharing options...
Richaway Posted August 1, 2019 Report Share Posted August 1, 2019 54 minutes ago, mathematics said: Collected mine at the first time of asking, no issues at all, credit to the staff. makes me wonder why others aren’t the same. It’s not been a small number with issues. absolutely not the fault of the customer here. 2 Quote Link to comment Share on other sites More sharing options...
Squirrelhumper Posted August 1, 2019 Report Share Posted August 1, 2019 56 minutes ago, mathematics said: Collected mine at the first time of asking, no issues at all, credit to the staff. makes me wonder why others aren’t the same. As the organisation from the club has been shambolic. I got half the ones I ordered when I went to collect, still not got the others. As @Richaway has said, this is zero to do with the customer here and everything to do with the lack of organisation from the club. I know folk that went to the shop numerous times before they could actually buy a ticket! 3 Quote Link to comment Share on other sites More sharing options...
Scouser2 Posted August 1, 2019 Report Share Posted August 1, 2019 1 hour ago, mathematics said: Collected mine at the first time of asking, no issues at all, credit to the staff. makes me wonder why others aren’t the same. because the (new) system was flawed --and not thought out in advance correctly -- plus staff were giving out the wrong message when folk were buying in person --" give it a week and then come back in the cards will be printed by then " hopefully lessons have been learned 2 Quote Link to comment Share on other sites More sharing options...
jordanb Posted August 1, 2019 Report Share Posted August 1, 2019 Walked into the fitness centre today bought family ticket, printed there and then. 0 Quote Link to comment Share on other sites More sharing options...
Wrangodog Posted August 1, 2019 Report Share Posted August 1, 2019 27 minutes ago, jordanb said: Walked into the fitness centre today bought family ticket, printed there and then. Good to hear. 0 Quote Link to comment Share on other sites More sharing options...
Fudger Posted August 1, 2019 Report Share Posted August 1, 2019 Collected mine from the fitness centre earlier, they weren't ready but the ladies printed them there and then...…...final complaint.....why the hell could they not do this in the club shop at point of sale? Anyway, job done and thanks to the folk from the trust volunteering their time to support! 0 Quote Link to comment Share on other sites More sharing options...
Steppskillie Posted August 2, 2019 Report Share Posted August 2, 2019 Now sorted after 5th attempt. Not one of my finest hours in dealing with the club. 2 Quote Link to comment Share on other sites More sharing options...
Island Girl Posted August 2, 2019 Author Report Share Posted August 2, 2019 Anyone still wanting to collect their season ticket, the fitness centre will be open on Saturday from 10 - 4 and on Sunday from 10 - 1. 1 Quote Link to comment Share on other sites More sharing options...
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