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Just ordered facemasks and the transaction couldn't have been easier. Just my experience. 

And, with all due respect to Brownings, the "kilmarnockpie.com" on the shirt is ...I can't find the right word....:(

 

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1 minute ago, skygod said:

Just ordered facemasks and the transaction couldn't have been easier. Just my experience. 

And, with all due respect to Brownings, the "kilmarnockpie.com" on the shirt is ...I can't find the right word....:(

 

The transaction process is simple and easy. It's the adding 2 zero's to the end of transactions thats causing a problem. 

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That stuff is not very nice at all. Who'd wear something with HT on it and Kilmarnockpie on the back of a strip. Killie, the club that style forgot. Shame.

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9 minutes ago, Wrangodog said:

looks like the commercial side have learned nothing from previous complaints. 

Which is exactly what Phyllis is meant to be bringing to the table.

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5 minutes ago, struass said:

The transaction process is simple and easy. It's the adding 2 zero's to the end of transactions thats causing a problem. 

I see what you mean!

Is the club on to it? It would be nice to know.

 

 

 

 

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7 minutes ago, skygod said:

I see what you mean!

Is the club on to it? It would be nice to know.

 

 

 

 

It's a total joke. No-one answering the phone and I now have a block on my card as the club have not attempted 3 times to take the £4900. If the block is lifted they transaction will go through. I have an appointment in 30 minutes at halfords to buy a bike for my son's birthday and no card to pay for it. Thanks Killie you can stick any further money from me where the sun don't shine.

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On 6/26/2020 at 2:20 PM, Chardee MacDennis said:

ugh, used MTC twice in the past with companies, always found them hopeless.  Maybe depends on how much you spend with them

We were warned!!!

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Club has had a bit of  shocker here. Although can't really blame them for the sponsors on training gear and on the back of the top.

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The images are what you would expect on a poor personal Ebay listing.

The training gear looks bad enough with the Sunday League sponsor on it never mind the poor quality presentation. Who has approved that imagine and thought that image was acceptable? To make it worse is sounds like the shorts will cost £2,900

 

BF108951-F954-4534-A5D3-E28B777FF563.png

Edited by Killjoy1869

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6 minutes ago, Killjoy1869 said:

Who has approved that imagine and thought that image was acceptable? To make it worse is sounds like the shorts will cost £2,900

 

They look like £2.90 would be a fair price.

 

 

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I've just bought a face mask for £10 plus £3.50 delivery.

They've not stuck a couple of zeros onto my bill, but instead of charging £13.50, I'm being charged £14.00.

It's only 50p difference, but the principle is that it's not the right amount, which makes me less likely to use the online shop again.

Things like this, plus the awful photos, and photos of stock you can't buy (like the woolly bunnet) just make it look amateurish.

 

Edited by Mogwai

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Ive messaged the club through facebook about my feedback on the new club shop- theyve swiftly replied saying the message will be passed on. 

Hopefully it does. Would be nice to have a decent online shop. 

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Doing some digging the company that is doing our shop (MTC media) is the same company that does our main website. They also do the websites and online shops for Motherwell, Dundee United and Hearts. When you go on and look at their shops you can see how superior they look compared to ours. Unsure where the breakdown has come with our shop but I suspect it's most likely we have been too slow in sending them over the pictures etc of the products that they need and the quality of the pictures have been poor so they haven't been edited yet. Hopefully sooner rather than later it will be up to the level it should be and the level the fans deserve.

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1 hour ago, Chardee MacDennis said:

haha, i was thinking that reading all the comments.....MTC.  although i saw a post earlier mentioning active office

that was me, seems like someone forgot to flush the DNS and its was showing the old killieshop.co.uk holding page which was previously run by active office

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37 minutes ago, KennyH80 said:

Ive messaged the club through facebook about my feedback on the new club shop- theyve swiftly replied saying the message will be passed on. 

Hopefully it does. Would be nice to have a decent online shop. 

Thing is, can they not see it for themselves? It shouldn’t take fans to point out that it is sub standard.

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I phoned the shop before 1.00 p.m. after being overcharged £27 to £2700 and they knew about the problem by then. 

I cannot understand why they did not pull the plug on it and save everyone and themselves a lot of grief.  

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2 hours ago, TrueBlue said:

Had the same issue attempt to take 5300 rather than 53.00 

It did say only the total yet somehow it added two 0's 

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