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Squirrelhumper

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Poor Michelle. A business whose business it is to set up a ticketing system, can’t set up a ticketing system, and an individual has to bail them out. Then we say it might be better next year. What a pantomime. 

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surely Club should put out some more information about the issues encountered already by some fans renewing likes of family or the U16 ticket ?

there will be many who may go into the shop pre game on Saturday thinking all they have to do is present this season's ST card and all will be fine 

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1 hour ago, Scouser2 said:

surely Club should put out some more information about the issues encountered already by some fans renewing likes of family or the U16 ticket ?

there will be many who may go into the shop pre game on Saturday thinking all they have to do is present this season's ST card and all will be fine 

That's what I did, thankfully the girl in the shop managed to override the issue and managed to renew the under 16 ticket instead of me having to phone the hotline 

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2 hours ago, Mclean07 said:

Poor Michelle. A business whose business it is to set up a ticketing system, can’t set up a ticketing system, and an individual has to bail them out. Then we say it might be better next year. What a pantomime. 

Suppose the crowds are going up, the team are playing well and we had one of the best away days in my lifetime at the weekend, so you need to find something to moan about constantly.

Can't wait until we get into the Europa and you're moaning about the price of the charter flight.

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3 hours ago, Squirrelhumper said:

Suppose the crowds are going up, the team are playing well and we had one of the best away days in my lifetime at the weekend, so you need to find something to moan about constantly.

Can't wait until we get into the Europa and you're moaning about the price of the charter flight.

Not really. It’s been a shambles for years and if we employ a specialist company I would expect a professional service. It’s as simple as that. The art of sales is making it easy for people to buy. We are doing the complete opposite. I want the best for the club. 

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2 hours ago, Mclean07 said:

Not really. It’s been a shambles for years and if we employ a specialist company I would expect a professional service. It’s as simple as that. The art of sales is making it easy for people to buy. We are doing the complete opposite. I want the best for the club. 

Have you never encountered teething issues when they implemented new procedures or systems at your work ?

I'm sure they are fully aware of the pitfalls in their system and are working hard on a remedy.

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1 hour ago, C4mmy31 said:

Have you never encountered teething issues when they implemented new procedures or systems at your work ?

I'm sure they are fully aware of the pitfalls in their system and are working hard on a remedy.

They would normally be tested before launching it, I would have assumed. I also assume they have implemented systems prior to this  one. 

 

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3 hours ago, Mclean07 said:

Not really. It’s been a shambles for years and if we employ a specialist company I would expect a professional service. It’s as simple as that. The art of sales is making it easy for people to buy. We are doing the complete opposite. I want the best for the club. 

Bloody hell why do you bother, every thing you post is so negative about the club. 

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9 hours ago, Mclean07 said:

Poor Michelle. A business whose business it is to set up a ticketing system, can’t set up a ticketing system, and an individual has to bail them out. Then we say it might be better next year. What a pantomime. 

I assume the "individual" you speak of is working for or on behalf of the club? So surely it's common sense if there are teething problems to have an individual employee help resolve them? How good would it be to work for an organisation where nothing ever goes wrong?

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1 hour ago, Graeme S said:

I assume the "individual" you speak of is working for or on behalf of the club? So surely it's common sense if there are teething problems to have an individual employee help resolve them? How good would it be to work for an organisation where nothing ever goes wrong?

It’s absolutely critical to our success to increase season ticket revenue. It’s been a shambles for some time. At this stage I would have hoped it would not fall to one person to paper over the cracks. It’s a good job SSC has higher standards in his job. 

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3 hours ago, Mclean07 said:

They would normally be tested before launching it, I would have assumed. I also assume they have implemented systems prior to this  one. 

 

You worked for a bank (or 2), and like me, you will know fine well the problems they virtually always encountered with new technology, despite alleged testing before implementation.  Killie at least arranged a session to address issues fans may have had like any sensible company would do. 

Give the club a break - I would far rather the club tried to upgrade their systems and processes, and while there are going to be issues along the way, it is better they do so than do nothing to progress. 

 

 

Edited by Pelesboots

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16 hours ago, Mclean07 said:

Not really. It’s been a shambles for years and if we employ a specialist company I would expect a professional service. It’s as simple as that. The art of sales is making it easy for people to buy. We are doing the complete opposite. I want the best for the club. 

I think you want something to moan about, always.

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9 hours ago, Pelesboots said:

You worked for a bank (or 2), and like me, you will know fine well the problems they virtually always encountered with new technology, despite alleged testing before implementation.  Killie at least arranged a session to address issues fans may have had like any sensible company would do. 

Give the club a break - I would far rather the club tried to upgrade their systems and processes, and while there are going to be issues along the way, it is better they do so than do nothing to progress. 

 

 

No point trying to be rational with him.

He's only happy when moaning. What a sad, sad existence. .

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I’ve been deliberately avoiding this part of the forum since the Hearts game. One of my best games of the season was followed by dread about how people would react on here. I knew some people would go overboard and consider 3rd place sown up already and i’m a “don’t jinx it kinda guy”. What I wasn’t expecting was infighting about something that doesn’t matter for months. We’ll have plenty of time to fight amongst ourselves over the summer. Let’s come together for two games. 

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Folk getting their knickers in a twist over nothing. You have until the end of May to keep your seat if you're renewing. The same amount of time to buy at the early bird rate. 3 weeks. In that time there are 2 home games to go down to club and get your ticket. I think the club should try and organise another session for season tickets before/after the game when majority of our fans will be in the area anyway.

For all the folk moaning about not getting through to the hotline, do you think they have 30 operators answering phones all day for Kilmarnock.  Just phone back at another time. It can be a good thing if the hotline is busy, shows folk are buying tickets.

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2 hours ago, Zorro said:

I’ve been deliberately avoiding this part of the forum since the Hearts game. One of my best games of the season was followed by dread about how people would react on here. I knew some people would go overboard and consider 3rd place sown up already and i’m a “don’t jinx it kinda guy”. What I wasn’t expecting was infighting about something that doesn’t matter for months. We’ll have plenty of time to fight amongst ourselves over the summer. Let’s come together for two games. 

Nobody is really fighting. People are just frustrated at the higglety piggelty system and the fact that it’s actually made buying a more difficult for a section of people who will want to go in and just renew without phoning hotlines multiple times. However, your are correct, we have one goal in mind. Better together :) 

Edited by Mclean07

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On 5/7/2019 at 2:25 PM, jbm1965 said:

A new system, and as I expected more than a few hiccups.

I seem to have contributed to my own issue by getting annoyed by receiving 5 copies of an e:mail in a manner not expected of a legitimate e:mail.  I had a quick swatch at one so knew it was about Killie tickets but did not go into any detail as I had received one from the club including links to season ticket renewal.  So 5 e:mails promptly binned. 

Yesterday I decided to investigate the renewal process and, of course the KFC e:mail link took me to the ticket seller's web site and an unrecognised page!

A quick search on the club web site soon showed up the requirement for a renewal code, which I, of course, no longer have x 5.

 

How not to use technology!  An experience I've had with so many things and a variety of organisations, which should be doing better, that it makes it hard to get too upset with KFC over this one.

 

Sent an e:mail to the club this afternoon.  Got a swift response, with a code, from Michelle and had the renewal completed all within about half an hour.  

Seems that not everything is broken.

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Eventually got through on the phone and the woman was exceptionally helpful. Sending me codes for renewal via email. I have no email yet. If other people did get through, how quick was the email? The phone call was nearly an hour ago

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6 hours ago, PrestersKtid said:

Folk getting their knickers in a twist over nothing. You have until the end of May to keep your seat if you're renewing.  I think the club should try and organise another session for season tickets before/after the game when majority of our fans will be in the area anyway.

 

http://www.kilmarnockfc.co.uk/Article?id=8645&ShowCat=

You psychic? 

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Good to see the Club--yet again responding to any issues --quickly and with clear information---as said by others any major changes often bring teething problem or 2 ...hopefully it is soon resolved 

 

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The shop had constant season ticket renewals when I was in for a look before the game with my son.

Could have some serious numbers next season

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